Privacy Policy

Effective date: September 2026 · petstoreco.pk

Pet Store Co (“we”, “us”, or “our”) operates petstoreco.pk. This policy explains what personal information we collect, how we use it, and your rights regarding that information. By placing an order or using our website, you agree to the practices described here.

Information We Collect

When you place an order

  • Full name
  • Delivery address
  • Phone number
  • Email address (if provided)
  • Order details and payment confirmation

Automatically collected

  • Browser type and device information
  • Pages visited and time spent on the site (via Google Analytics)
  • IP address and general location

How We Use Your Information

  • To process and fulfil your order
  • To coordinate delivery via our courier partners (Yango, inDrive, Pakistan Post)
  • To contact you about your order status or delivery updates
  • To handle any exchange or refund claims
  • To improve our website and customer experience

Sharing of Information

We only share your personal data with third parties where necessary:

  • Delivery partners (Yango, inDrive, Pakistan Post) receive your name, phone number, and delivery address to fulfil your order.
  • Google Analytics collects anonymised usage data to help us understand site performance. No personally identifiable information is shared with Google.
  • We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Data Retention

We retain your order information for as long as necessary to fulfil legal and business obligations, including handling any dispute or refund claim. You may request deletion of your data by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data through Google Analytics. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. To make a request, contact us at the details listed on our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.