Terms & Conditions

Effective date: September 2026 · petstoreco.pk

These Terms and Conditions govern your use of petstoreco.pk and any purchase made through it. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About Us

Pet Store Co is a pet supplies retailer based in Lahore, Pakistan, operating online at petstoreco.pk. We sell pet food, accessories, and related products for delivery across Pakistan.

2. Orders & Pricing

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to change prices at any time without prior notice.
  • An order is confirmed only after you receive a confirmation from us via phone or WhatsApp.
  • We reserve the right to cancel or refuse any order, including in cases of pricing errors, stock unavailability, or suspected fraud.

3. Payment

Payment methods accepted are displayed at checkout. By submitting payment, you confirm that the payment information provided is accurate and that you are authorised to use that payment method.

4. Delivery

Delivery terms are governed by our Delivery Policy, which forms part of these Terms and Conditions. Please refer to that page for full details on delivery methods, timelines, and charges.

5. Returns, Exchanges & Refunds

Our return and refund practices are governed by our Return & Refund Policy, which forms part of these Terms and Conditions. We do not accept returns due to change of mind. Exchanges and refunds are available only for products that arrive damaged, subject to the conditions stated in that policy.

6. Product Information

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on the website are completely accurate, complete, or error-free. If a product you receive is materially different from its description, please contact us.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Pet Store Co shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Our total liability to you in connection with any order shall not exceed the amount paid for that order.

8. Intellectual Property

All content on petstoreco.pk, including images, text, logos, and design, is the property of Pet Store Co or its licensors. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy. By using petstoreco.pk, you consent to the data practices described therein.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Lahore, Pakistan.

12. Contact

For any questions about these Terms and Conditions, please contact us at +92 317 1648477 or visit our Contact page.